Login and identity
Confirmation, password, passkey, authenticator or account-state questions. Never send a password or recovery code.
Email account supportAtlas support · Direct route
Reach Atlas without losing the trail.
Choose the subject that matches your question. Atlas will open a direct email with the right context while self-service account and security paths remain one tap away.
- Route
- Founder inbox
- Card data
- Stripe hosted
- Product
- Research only
Support routing field
Account access
Include the account email and whether the issue concerns confirmation, password, passkey or authenticator access.
Choose a support lane
Send the detail that helps resolve the issue.
Every lane reaches the same founder inbox, but a precise subject and the right identifiers reduce avoidable back-and-forth.
Reports and evidence
Include the symbol, date and affected surface so the browser file, evidence rail or artifact can be identified.
Email research supportPrivacy and security
Describe what you can see without sharing credentials, tokens, payment-card details or private recovery material.
Email security supportSelf-service access
Set up identity in three clear steps.
Create the free account, confirm the inbox link, then configure stronger access from the account security controls.
Create
Use the email address you want attached to the Atlas research archive.
Confirm
Open the confirmation link sent to that inbox before attempting account recovery.
Secure
Set a password, passkey or authenticator from the account security surface.